Clear payments.
Clear commitments.
At The Hortizon, we maintain clear, structured, and secure transaction terms tailored specifically for our individual consumers and commercial vendor partners. Please review the detailed terms below based on your ordering account type.
For Customers (Individual & Retail Orders)
This section applies to standard individual and retail customers purchasing products through The Hortizon website.
100% Online
Payment required
All standard retail customer orders placed through our website must be paid 100% online in advance at the time of checkout.
Payment Confirmed
Before fulfilment
Products are cultivated, packed, and scheduled for delivery only after successful online payment confirmation.
Payment Terms
Online payments must be completed through one of our accepted secure payment methods prior to order dispatch.
No Cash on Delivery (COD)
Cash on Delivery is strictly not available for regular individual purchases or retail orders under 1 kg.
Order Processing, Invoicing & Dashboard Access
- Order Processing: After order submission and stock verification, customers complete payment online to finalize the booking.
- Order Confirmation: Order confirmation details and updates are shared directly via Email.
- PDF Invoice: An official PDF invoice is issued and emailed to you immediately after payment confirmation.
- Dashboard & Account Access: We strongly advise registering an account on our platform using the same email address and phone number used during purchase. Upon successful registration and login, all your order history, real-time status updates, and downloadable PDF invoices will be readily available inside your personal customer dashboard.
Email Confirmation
Order confirmation details and updates are shared directly via Email.
PDF Invoice
An official PDF invoice is issued and emailed immediately after payment confirmation.
Dashboard & Account Access
We strongly advise registering an account on our platform using the same email address and phone number used during purchase. Upon successful registration and login, all your order history, real-time status updates, and downloadable PDF invoices will be readily available inside your personal customer dashboard.
For Vendors & Commercial Bulk Orders
This section applies to registered commercial buyers, including Cafés, Hotels, Restaurants, Grocery Stores, Wholesalers, and Retailers.
Commercial Order Range
5 kg — 20 kg
50% Advance Payment Lock-in
A mandatory 50% advance payment is required to lock in and officially confirm any vendor order or bulk purchase ranging from 5 kg to 20 kg.
50%
Advance
Harvest Allocation
Begins after the advance deposit is received.
Packaging
Sorting and packaging begin after payment confirmation.
- Once a vendor submits an order request, our farm administration conducts a stock feasibility check and sends a payment request to confirm the order.
- Harvest allocation, sorting, and packaging begin immediately after the 50% advance deposit is received.
Remaining 50% Payment Upon Delivery
The remaining 50% balance amount must be paid upon delivery of the product.
Accepted Balance Modes
COD is strictly restricted to eligible bulk/vendor orders meeting the minimum order size requirement.
Delivery Cancellation & Non-Refund Term
Failure to pay the quoted balance amount upon delivery will result in the immediate cancellation of delivery, and no refund will be processed for the initial 50% advance payment.
Advance Lead Time
Minimum Planning Window
One Week
Vendors must place bulk harvest order requests at least one week in advance. Urgent requests are subject to immediate stock availability and admin approval.
Payment Options
We support safe and secure payment methods, including:
UPI
Bank Transfers
Net Banking
Delivery Charges
Standard Delivery Charge
₹100
Applies to orders across our active delivery coverage zones.
Refund & Cancellation Policy
Case-by-Case Review
Management assessment
Refund requests are evaluated individually by our management team for valid issues such as verified product quality concerns or extreme delivery delays.
2–5 Business Days
Approved refunds
Approved refunds will be processed back to the original payment source within 2 to 5 business days.
Contact & Billing Enquiries
For questions regarding bulk quotes, transaction verifications, or payment support, contact our support team at thehortizon@gmail.com.
thehortizon@gmail.com
Billing Support
Bulk quotes, transaction verification, and payment support enquiries are handled by our support team.
The Hortizon
Simple payments.
Clear commitments.
Made by Nature. Chos’n by Us