Terms & Conditions

“Company” / “We” / “Us” / “Our” refers to The Hortizon and its affiliates.

The Hortizon is a premium horticulture and farm-fresh produce enterprise, dedicated to bringing the finest organic mushrooms and agricultural specialties straight from sustainable farms to your doorstep.

We specialise in cultivating and curating a diverse range of farm-fresh, nutrient-dense goods—led by our signature fresh gourmet mushrooms, such as Oyster and Button varieties, wholesome dry agricultural products, including premium dried mushrooms, farm-dried herbs, and pantry staples, and a complete selection of overall horticulture products ranging from seasonal farm harvests and mystery subscription boxes to handpicked planting and gardening essentials designed for households and culinary enthusiasts.

Please note that our delivery network currently serves Palampur, Kangra, and Dharamshala.

As your trusted local harvest partner, we work directly with skilled growers and sustainable farming networks to ensure every box arrives at peak freshness. We focus on quality, purity, and the joy of farm-to-table eating.

Choose The Hortizon and “Grow Fresh, Live Pure” with nature's finest yield.

Our business process is designed around responsible cultivation, careful handling, transparent communication and reliable local fulfilment.

You must be legally capable of entering into a binding contract under applicable Indian law to place an order through our website.

If you are placing an order on behalf of another person or organisation, you confirm that you are authorised to do so.

We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, quantities and other information displayed on our website are accurate.

As many of our products are agricultural or naturally sourced, natural variations in colour, size, shape, texture, appearance and weight may occur between batches.

Product photographs are therefore for general representation and may not exactly match the product delivered.

Availability of fresh products may also depend on season, harvest, weather, production conditions and stock.

Customers should carefully check the following information before purchasing or consuming food products:

• Ingredients.
• Allergen information.
• Storage instructions.
• Preparation instructions.
• Best-before/use-by information.
• Other product-specific warnings.

If you have a known food allergy, intolerance or dietary restriction, please review the product information and contact us before placing an order.

The Hortizon does not claim that its food products diagnose, treat, cure or prevent any disease, unless such a claim is specifically permitted under applicable law.

Placing an order through our website constitutes a request to purchase the selected products.

An order will be considered accepted once The Hortizon confirms the order, subject to product availability and successful payment where applicable.

We reserve the right to cancel or refuse an order in legitimate circumstances, including:

• Product being unavailable.
• Incorrect pricing or product information.
• Payment failure.
• Suspected fraudulent activity.
• Technical errors.
• Delivery limitations.
• Other circumstances permitted by law.

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

Prices displayed on our website are applicable at the time of purchase unless there is an obvious pricing or technical error.

Prices may change from time to time.

Applicable taxes, delivery charges or other fees will be displayed or communicated where applicable.

If an obvious pricing error occurs, we reserve the right to correct the error and, where necessary, cancel the affected order and provide an applicable refund.

Payments may be processed through third-party payment gateways.

By making a payment, you confirm that you are authorised to use the selected payment method.

The Hortizon does not ordinarily store complete debit-card or credit-card numbers, CVV numbers, UPI PINs or banking passwords on its own systems.

Payment processing is subject to the terms and privacy policies of the relevant payment provider.

We will make reasonable efforts to dispatch and deliver orders within the estimated time communicated at checkout or through our website.

Delivery times may be affected by:

• Weather conditions.
• Transportation delays.
• Courier delays.
• Holidays.
• Product availability.
• Incorrect delivery information.
• Events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact number.

If delivery fails because of an incorrect address, recipient unavailability, refusal to accept the package or another circumstance attributable to the customer, additional delivery charges may apply where permitted by law.

Some products sold by The Hortizon, particularly fresh mushrooms and fresh produce, are perishable.

Customers should:

• Receive the order promptly.
• Inspect the product upon delivery.
• Follow the storage instructions provided.
• Refrigerate or otherwise store products as instructed.
• Consume products within the recommended period.

If a fresh or perishable product arrives damaged, spoiled, incorrect or materially different from the confirmed order, please contact us as soon as reasonably possible.

We may request photographs, order details or other reasonable evidence to assess the issue.

Returns, cancellations and refunds are governed by our separate Refund & Cancellation Policy.

Because fresh and perishable products may not be suitable for ordinary return after delivery, special procedures may apply to such products.

Nothing in these Terms is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

When using our website or purchasing from The Hortizon, you agree to:

• Provide accurate personal and delivery information.
• Provide a valid contact number.
• Use the website only for lawful purposes.
• Review product information before purchasing.
• Follow product storage and handling instructions.
• Not provide fraudulent or misleading information.
• Not attempt unauthorised access to our website or systems.
• Not interfere with the operation or security of our website.
• Not use our products or services for unlawful purposes.

Unless otherwise stated, the following are owned by or licensed to The Hortizon:

• The Hortizon name.
• Logo.
• Brand identity.
• Website design.
• Product photographs.
• Product descriptions.
• Written content.
• Graphics.
• Original marketing materials.

These materials may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission, except where permitted by law.

Customers may be invited to submit reviews, photographs, testimonials, comments or other content.

By submitting content, you confirm that:

• You have the right to submit it.
• It does not infringe another person's rights.
• It is not fraudulent or intentionally misleading.
• It does not contain unlawful, abusive, defamatory or obscene material.

You grant The Hortizon permission to use submitted content for legitimate business, website and marketing purposes, subject to applicable law.

We reserve the right to remove inappropriate or unlawful content.

Our website may use or link to third-party services such as:

• Payment gateways.
• Delivery providers.
• Analytics services.
• Social-media platforms.
• Marketing services.
• Other external websites.

The Hortizon does not control these third-party services and is not responsible for their policies, content, availability or practices.

Your use of such services may be subject to their own terms and privacy policies.

We aim to maintain a reliable website but do not guarantee that the website will always be:

• Available.
• Error-free.
• Uninterrupted.
• Free from technical problems.

Temporary interruptions may occur because of maintenance, updates, technical issues, security incidents or circumstances beyond our reasonable control.

To the extent permitted by applicable law, The Hortizon shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Where legally permitted, our liability relating to a particular order will generally be limited to the amount paid for the relevant product or order.

The Hortizon will not be responsible for delays or inability to perform an obligation caused by circumstances beyond our reasonable control, including:

• Natural disasters.
• Extreme weather.
• Floods or fires.
• Agricultural losses.
• Disease outbreaks.
• Transportation disruptions.
• Strikes.
• Government restrictions.
• Power or internet failures.
• Other similar circumstances.

We will take reasonable steps to minimise the impact where practicable.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

We may update these Terms from time to time to reflect changes in:

• Our products.
• Services.
• Website.
• Business practices.
• Applicable laws and regulations.

The updated version will be published on this page with a revised “Last Updated” date.