Privacy Policy

The Hortizon respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share and protect information when you visit our website, communicate with us, place an order or use our services.

In this Privacy Policy, “The Hortizon”, “we”, “us” and “our” refer to The Hortizon and its relevant business operations.

We may collect information that you provide directly to us when you interact with The Hortizon.

• Full name and contact details.
• Mobile or telephone number.
• Email address.
• Billing and shipping information.
• Order, purchase and transaction details.
• Information provided through contact forms, enquiries or customer support.
• Feedback, reviews or other information you voluntarily provide.

When you make a payment, the relevant payment gateway or financial service provider may process payment information. We generally do not receive or store complete card numbers, CVV information, UPI PINs or banking passwords.

We may also automatically collect certain technical information, including your IP address, browser type, device type, operating system, pages visited, date and time of access, interactions with the website, referring pages and technical or diagnostic information.

We may use personal information for purposes including the following:

• Process and fulfil orders.
• Arrange delivery of products.
• Confirm and communicate order details.
• Process payments and related transaction records.
• Respond to enquiries and provide customer service.
• Provide product information and relevant assistance.
• Improve our website, products and services.
• Understand how visitors use our website.
• Prevent fraud, misuse and unauthorised activity.
• Maintain business and transaction records.
• Comply with applicable legal and regulatory requirements.
• Send promotional communications where permitted and where the required consent has been obtained.

Depending on the nature of the interaction, we may process personal information based on consent, your request for a product or service, performance of a transaction or service, compliance with a legal obligation, or another lawful purpose permitted under applicable Indian law.

Where processing is based on consent, you may withdraw that consent subject to applicable law and any legitimate consequences of doing so. Withdrawal of consent will not affect processing that occurred before the withdrawal.

Our website may use cookies and similar technologies to support website functionality, understand usage and improve your experience.

• Support essential website functionality.
• Remember certain preferences or shopping-related information.
• Understand website traffic and performance.
• Analyse how visitors interact with our website.
• Support marketing or advertising activities where applicable.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

We do not sell or rent your personal information to third parties.

We may share limited personal information with trusted service providers where reasonably necessary to operate our business and provide services to you.

• Payment gateways and payment service providers.
• Delivery, courier and logistics partners.
• Website hosting, technology and infrastructure providers.
• Marketing or communication service providers where applicable.
• Government authorities, regulators or legal authorities where required by law.

Service providers may be expected to use relevant information only for the purposes for which it is provided and to maintain appropriate safeguards.

Our website may contain links to or integrations with third-party websites and services, including payment gateways, social media platforms and delivery or logistics services.

Once you leave our website or interact directly with a third-party service, that third party's own privacy policy and terms may apply. We are not responsible for the privacy practices of independent third-party services.

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by us.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing support, maintaining accounting and transaction records, resolving disputes, meeting tax and legal obligations, preventing fraud and maintaining legitimate business records.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal or regulatory requirements.

Subject to applicable Indian law, you may have rights relating to your personal information, including:

• Request access to relevant personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding the handling of your personal information.

We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorised access.

Where permitted by applicable law and where required consent has been obtained, we may send communications relating to our products, seasonal offerings, offers, discounts, launches, updates, events or announcements.

You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us.

Opting out of marketing communications will not necessarily prevent us from sending transactional, service-related or legally required communications.

Our website and services are not intended to knowingly collect personal information directly from children without appropriate authorisation or consent where required by law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and take appropriate action.

If we become aware of a personal data breach or security incident involving personal information, we may take reasonable steps to investigate, contain and address the incident.

Where notification is required under applicable law, we will notify affected individuals, authorities or other relevant parties as required.

If you have a concern regarding the collection, use or handling of your personal information, you may contact our Grievance Officer using the details below.

We will endeavour to address privacy-related grievances within the time period prescribed by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with the relevant Last Updated date. We encourage you to review this Privacy Policy periodically.