Refund Policy

Fresh products such as fresh mushrooms, vegetables, fruits and other perishable items cannot generally be returned once delivered.

However, if your product arrives damaged, spoiled, excessively deteriorated, or in an unsuitable condition, please contact us within 24 hours of delivery.

Depending on the situation, we may offer:

• A replacement of the affected product.
• A refund for the affected product.

To help us resolve the issue quickly, please share clear photographs/videos of the product and packaging along with your order details.

For products such as dehydrated mushrooms, herbal powders, pickles and other packaged products, returns may be accepted if the product is:

• Unopened and unused.
• In its original packaging.
• Damaged during transit.
• Incorrectly delivered.

Any return request should be made within 7 days of delivery.

Opened food products generally cannot be accepted for return due to hygiene and food-safety considerations.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within the applicable time period.

Please provide:

Once we review the request, we will inform you about the available resolution.

If an item is missing from your order, please notify us within 24 hours of delivery. After verification, we may arrange for the missing product to be delivered or provide an appropriate refund.

Orders may be cancelled before they are dispatched.

Once a fresh/perishable order has been dispatched, cancellation may not be possible because of the nature of the product.

If an order has already been shipped, please contact us as soon as possible and we will assess the situation.

Refunds or replacements may not be provided when:

• A customer changes their mind after receiving a fresh/perishable product.
• The product has been improperly stored after delivery.
• The product has been opened or used where an unopened product is required for return.
• Damage occurred after delivery due to mishandling or improper storage.
• An incorrect or incomplete delivery address was provided by the customer.
• The issue is reported outside the applicable reporting period.

If the issue occurred because The Hortizon sent the wrong product or the product was damaged before/during delivery, we will bear the applicable return or replacement cost.

For other approved returns, any applicable shipping charges will be communicated to the customer before the return is processed.

To raise a request, please contact us at:

Please include your order number, product name, details of the issue and supporting photographs/videos.

Our team will review your request and respond as soon as possible.